Contact Us
Got a question about one of our reviews, spotted something that needs correcting, or want to share your experience at a crypto casino? This page explains the best ways to reach us and what to expect when you do.
How to Reach Us
The fastest way to get a response is by email. Send your message to [email protected] and we'll aim to get back to you within 48 hours on business days. If your query is detailed — for example, a factual dispute about a review — a little more time may be needed so we can look into it properly.
We do not operate a live chat or phone line. Email keeps a clear record of the conversation on both sides, which matters when the topic is something as specific as a bonus term or a withdrawal policy.
What We Can Help With
- Review accuracy: If you believe a detail in one of our casino write-ups is out of date or incorrect, let us know. Please include the page URL, the specific claim, and any evidence you have — a screenshot or a link to the operator's current terms is ideal.
- Site suggestions: If there's a topic, comparison or question you'd like to see covered — whether it's a particular coin, a type of bonus, or a game category — we're genuinely interested.
- Editorial questions: Questions about how we rank sites, how our methodology works, or what our affiliate relationships look like are welcome. You can also read about us on the About Us page.
- Responsible gambling concerns: If you or someone you know is struggling with gambling, please reach the National Problem Gambling Helpline directly on 1-800-GAMBLER (1-800-426-2537), available 24/7. Our Responsible Gambling page has further resources and guidance.
- Business and partnership enquiries: If you represent a casino operator or software provider and have a commercial question, use the same email address. Please note that a commercial relationship does not guarantee coverage or influence how we rank or rate any site.
Reader Feedback on Crypto Casinos
Our reviews are built through research and ongoing monitoring, not through a live account at every site. That means reader experience genuinely helps us — if you've deposited, played, or tried to withdraw at one of the casinos we cover and something wasn't as we described, we want to know. Likewise, if a bonus changed, a coin was added or dropped, or payout speeds shifted, that's the kind of detail that keeps a review current.
We read every message, even if response times vary. Feedback that checks out and improves an existing review is credited internally, even if we can't always respond in detail to every submission.
What We Can't Do
A few things fall outside what this site can help with directly:
- We are not the operator of any casino listed on this site. If you have a dispute over a withdrawal, a locked account, or a bonus that wasn't applied, you need to contact the casino's support team directly.
- We cannot give legal or tax advice. US players gambling at offshore crypto casinos face a complex landscape — state laws vary, and winnings may be taxable. Please consult a qualified attorney or tax professional for anything specific to your situation.
- We cannot give financial advice about cryptocurrency. The value of any coin can move significantly between a deposit and a withdrawal. Stablecoins like USDT or USDC can reduce that exposure, but carry their own considerations.
A Note on Age and Eligibility
All content on Bitcoin Casinos is intended for adults aged 18 or older — and 21 or older where that is the applicable minimum under your state's rules. If you are under the legal gambling age in your jurisdiction, this site is not for you.
Crypto casinos serving US players operate offshore and are not regulated by any US authority. They typically hold licences from jurisdictions such as Curaçao or Anjouan. Whether you may legally use such a site depends on the laws of your individual state. Please review our Terms and Conditions and check your local rules before playing anywhere we list.
To write to us: [email protected]. We look forward to hearing from you.